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Your go-to resource for frequently asked questions, trading guides, and platform support. Navigate your trading journey with confidence.
What trading platforms does Accuindex offer?
Accuindex provides access to the advanced MetaTrader 5 and WebTrader platforms.
How can I open a live trading account?
Sign up through our website, complete the verification process, and start trading today.
What funding methods are available?
We support multiple payment methods, including AccuPay, bank transfers, and credit cards.
How do I reset my password?
Go to the login page, click 'Forgot Password,' and follow the instructions to reset it.
Where can I access trading tutorials?
Visit our education section for webinars, eBooks, and step-by-step trading guides.
How can I create a demo account?
Visit our website, click on "Open Demo Account," and complete the registration process.
What is the minimum deposit required to start trading?
The minimum deposit required is $100 for a Standard account.
What leverage does Accuindex offer?
Accuindex provides leverage up to 1:400, depending on the account type and trading instrument.
How can I deposit funds into my trading account?
Log in to your account, go to the "Deposit" section, and choose your preferred funding method.
How long does it take for deposits and withdrawals to process?
Deposits are processed instantly, while withdrawals may take 1-3 business days, depending on the payment method.
Does Accuindex offer swap-free (Islamic) accounts?
Yes, we offer Islamic accounts that are fully compliant with Sharia principles.
What trading instruments are available on Accuindex?
You can trade forex, commodities, indices, stocks, and cryptocurrencies.
How can I switch to a swap-free (Islamic) account?
Contact our support team to request a switch, and the process will be completed within 24 hours.
What are the spreads on major currency pairs?
Spreads on major pairs start as low as 0.6 pips, depending on your account type.
Does Accuindex offer trading bonuses?
Yes, we provide a 30% deposit bonus for eligible clients. Terms and conditions apply.
What educational resources does Accuindex offer?
Our education section includes webinars, eBooks, video tutorials, and trading strategies.
What should I do if I encounter issues with my trading platform?
Reach out to our 24/5 technical support team for assistance.
Can I open multiple trading accounts?
Yes, clients can open multiple accounts to suit their trading strategies.
What currencies are available for account funding?
Funding can be made in USD and other supported currencies based on your payment method.
How do I verify my account?
Submit a government-issued ID and proof of address during the registration process.
Is there a mobile app for trading?
Yes, you can trade on-the-go using the AccuGo mobile app, available for iOS and Android.
How can I view my account balance and trading history?
Log in to your trading platform to access your account balance and detailed transaction history.
What are the trading hours for forex and commodities?
Forex markets are open 24/5. Commodities may have specific trading hours based on the instrument.
Are there inactivity fees for dormant accounts?
Yes, an inactivity fee may apply after a period of no activity. Please review our terms for details.
How do I contact customer support?
You can reach us via email and/or the live chat feature on our website.
Can I trade cryptocurrencies over the weekend?
Yes, cryptocurrencies are available for trading 24/7.
What is the margin requirement for trading?
The margin requirement depends on the leverage and trading instrument. Check the platform for specific details.
Is my personal and financial information secure with Accuindex?
Yes, we follow strict security protocols and are compliant with regulatory standards to ensure your data is protected.
What tools are available for risk management?
Use stop-loss orders, take-profit orders, and margin protection tools to manage your risk effectively.
How can I close my trading account?
Contact our support team, and they will guide you through the process of account closure.