Support Center |
Should you have any question please don’t hesitate to contact us through live chat or email us at [email protected]
Welcome to
the Accuindex Help Centre
How can we help?
Popular
Questions – Answered
Glossary terms, educational pages that explore concepts related to analysis, and other questions: What live account tiers are available? What instruments can I trade? What does margin call mean? How can I do X on the trading platform?
Query Nature
Browse all topics in our help centre and find answers to your questions by query nature.
New To Accuindex
Demo account enables a trader to simulate a live trading environment – without putting any real money at risk. It enables a trader to start free online trading relatively quickly, so that they can practice trading before risking real money.
To create your demo account please fill out the form with your personal details here.
Once you complete the form, click on “Submit“. you will receive an email with your demo MT5 account credentials.
Should you have any questions please don’t hesitate to contact us through live chat or email us at [email protected]
What is the company regulations?
ACCUINDEX Limited is authorized and regulated by the Financial Service Commission ( FSC ) in Mauritius (License No GB19024778 ).
ACCUINDEX EU Limited is authorized and regulated by the Cyprus Securities and Exchange Commission | (CYSEC) in Cyprus (License No 340/17 ).
Should you have any question please don’t hesitate to contact us through live chat or email us at [email protected]
Demo account enables a trader to simulate a live trading environment – without putting any real money at risk. It enables a trader to start free online trading relatively quickly, so that they can practice trading before risking real money.
To create your demo account please fill out the form with your personal details here.
Once you complete the form, click on “Submit“. you will receive an email with your demo MT5 account credentials.
Should you have any question please don’t hesitate to contact us through live chat or email us at [email protected]
Accuindex offers a fast-paced on-boarding process, all you must do is complete your registration & you’re ready to start trading. Incase of any inquires your dedicated account manager or Accuindex support team will be there to assist.
Start Now
Should you have any question please don’t hesitate to contact us through live chat or email us at [email protected]
A Revolution in the Making Accuindex is a young force in the Forex and CFD markets, committed to delivering a powerful, accessible, and fair-trading Experience. Led by a team of professionals with years of experience in the field, we have always put innovation, speed, and agility at the core of our business. As we grow our reach and cement ourselves as an online broker on the rise, we look forward to further providing our clients with the right tools and services to assist their trading needs, leading the charge towards the future of trading.
Since our launch date, Accuindex has gone from strength to strength showing consistent growth each year. We are proud to have long-standing representative partners across the globe and are constantly looking for new market regions.
Offices
Cyprus Office
Address: 1 Ayias Zonis Street Nicolaou Pentadromos Centre Block B, Limassol 3026
Phone: +357 25 262207
Mauritius Office
Address: Suite 207, 2nd Floor, The Catalyst, Silicon Avenue, 40 Cybercity, Ebene 72201
Phone:+230 464 4888
Regulations
ACCUINDEX LTD is authorized and regulated by the Cyprus Securities and Exchange Commission (CySEC) in Cyprus (License Number 340/17).
ACCUINDEX LTD is authorized and regulated by the Financial Service Commission (FSC) in Mauritius (License Number GB19024778).
Should you have any question please don’t hesitate to contact us through live chat or email us at [email protected]
To fund your account, please log in to Accuindex’s client portal go to the ‘Deposit’ on the sidebar, which will provide you with your preferred payment method options and fill all required details.
For more information, please visit Deposits & Withdrawals.
Should you have any question please don’t hesitate to contact us through live chat or email us at [email protected].
Accuindex currently offers a maximum leverage of 400:1. We are working to enhance your experience with higher leverage.
Should you have any question please don’t hesitate to contact us through live chat or email us at [email protected]
Yes, Accuindex offers a copy trading mobile application which you can copy the moves of PRO traders and helps you tracking performance and adjust strategies to get the best results.
- Should you have any question please don’t hesitate to contact us through live chat or email us at [email protected]
Funding: Deposits And Withdrawals
Withdrawals
To submit withdrawal request , Please follow the below steps :-
01 Log In To Accuindex’s Client Portal
02 Click On “Funds” On The Left Sidebar, Then Click On “Withdrawal“
03 Select Your Withdrawal Method (Select Gateway), Select Your Trading Account Account Number And Amount In USD.
04 Click On “Continue” To Place The Request
You’re able to withdraw funds as a bank transfer (assuming all anti-money laundering regulations have been met), or back to a card as a refund.
Please be aware that withdrawal lead times vary:
- Withdrawals Back To A Card Typically Take Between Two And Five Bank Working Days To Clear.
- Withdrawals By Bank Transfer Takes Between 2-5 Working Days.
- Withdrawals By E-Wallets Within 24 Hours.
You Will Receive A Withdrawal Confirmation Via Email Once Funds Have Been Debited From Your Trading Account.
Please visit withdrawal and refund policy for more information.
Should You Have Any Question Please Don’t Hesitate To Contact Us Through Live Chat Or Email Us At [email protected]
Deposits
The Minimum Initial Deposit for Standard accounts is $100
The Minimum Initial Deposit for PRO accounts is $5,000
The Minimum Initial Deposit for RAW accounts is $25,000
Please visit accounts comparison for more information.
Should you have any question please don’t hesitate to contact us through live chat or email us at [email protected]
To fund your account, please follow the steps below :-
01 Log In To Accuindex’s Client Portal
02 Click On “Funds” On The Left Sidebar, Then Click On “Deposit“
03 Choose Your Preferred Payment Method Options And Fill All Require Details.
Accuindex has a multiple banks so you can choose upon your preference. To find our banks’ details you need to log in into Accuindex’s client portal and follow the steps below :-
01 Log In To Accuindex’s Client Portal
02 Click On “Funds” On The Left Sidebar, Then Click On “Deposit“
03 Select Your Method (Select Gateway), Select Your Trading Account Account Number And Amount In USD.
Once you transfer the funds to our bank account. Kindly send us email to [email protected] attaching the payment confirmation so our team can track, verify your payment and credit your trading account as soon as funds received.
Please note that third party payments are prohibited. your bank account must be under the same name as registered with Accuindex.
Should You Have Any Question Please Don’t Hesitate To Contact Us Through Live Chat Or Email Us At [email protected]
Trader’s Glossary
In trading, margin refers to the collateral or initial deposit that a broker requires for a trader to open and maintain a position in the market. It is a portion of the total position size that they wish to take, and it is typically expressed as a percentage. Margin allows traders to control a larger position in the market with a small upfront investment, which can amplify potential gains. However, margin also carries risk, and losses incurred by the trader will also be amplified when trading on margin.
In trading, the stop out level refers to a predefined margin level at which a trading account is automatically liquidated by the broker. Stop out levels are set to protect both the trader and the broker from excessive losses. When an account’s margin level falls below the stop out level, the broker can close open positions, starting from the most unprofitable ones.
In trading, a margin call is a notification a trader receives from their broker to indicate that their margin level in their trading account has fallen below the required levels. A margin call serves as a warning that the trader needs to either deposit additional funds or close some positions to increase the margin level. If a trader fails to act upon receiving a margin call, the broker may liquidate their positions to cover the potential losses.
In trading, the margin level percentage is a measure of the available margin in a trading account, relative to the used margin. This is calculated by dividing the equity in the account by the used margin and multiplying by 100 to be expressed as a percentage. A higher margin level percentage indicates a healthier account with a lower risk of receiving a margin call.
In trading, free margin represents the amount of funds available in a trading account that can be used to open new positions or absorb potential losses. It is calculated by deducting the used margin from the account’s equity. Free margin can help traders determine their ability to take on additional trades or withstand adverse market movements without triggering a margin call.
In trading, required margin refers to the amount of funds that a broker sets aside from a trader’s account balance to cover the necessary margin for open positions. It is a portion of the total position size, and traders can calculate it based on the leverage they have access to and the instrument that is being traded. The required margin acts as a collateral to ensure that the trader can meet potential losses should the markets move against them.
In trading, spread refers to the difference between the bid (sell) and ask (buy) prices of a financial instrument. Spreads represent the cost of executing trades and they are a source of revenue for brokers. The spread for an instrument is influenced by factors such as market liquidity, volatility, and the broker’s pricing model. A lower spread is preferable to a higher one in trading.
Leverage is having the ability to control a large amount of money using none or very little of your own money and borrowing the rest.
For example, to control a $100,000 position (1 Standard Lot), We will set aside $250 from your account as require margin, which is 400:1 (Leverage).
Should you have any question please don’t hesitate to contact us through live chat or email us at [email protected]
Equity refers to the amount of money you have in your trading account in case if you close all positions.
if you don’t have any open positions, then your equity is the same as your balance.
Equity = Account Balance
If you have any open positions, your Equity is the sum of your account balance and your account’s floating P/L
Equity = Account Balance + Floating Profits (or Losses).
Should you have any question please don’t hesitate to contact us through live chat or email us at [email protected]
The balance refers to the amount of money you have in your account. However, it’s important to remember that this amount does not include any profits or losses you might have for any open positions.
Should you have any question please don’t hesitate to contact us through live chat or email us at [email protected]
Account Management
Client Portal
Once Your Register With Accuindex, You Can Proceed Internal Transfer Between Your Trading Accounts. Following The Below Steps :-
01 Log In To Client Portal
02 On The Left Sidebar Click On “Internal Transfer”.
03 Specify To And From Account You And Click “Transfer”.
Should You Have Any Question Please Don’t Hesitate To Contact Us Through Live Chat Or Email Us At [email protected]
To Reset Client Portal Password Please Follow The Following Steps :-
01 Go To The Forgot Password Page At https://my.Accuindex.Com/forgotpassword
02 Enter Your Register Email Address And Click Reset Password.
03 Click On “Reset Password Link” And Enter Your New Password Then Select Submit.
You Can Simply Submit A Change Leverage Request For Your MT5 Account By Following The Below Steps :-
01 Log In To Accuindex’s Client Portal.
02 Click On “Accounts” On The Left Sidebar And Select “Live Accounts”.
03 Select Your MT5 Account You Would Like To Change It’s Leverage.
04 Click On “Change Leverage” And Select The New Leverage And Click “Change Leverage” To Submit The Request.
Once Request Submitted, Our Team Will Work On It And You Will Be Notified By Email Whether Request Is Accepted Or Rejected.
Important Note : Please Ensure That You Don’t Have Open Positions When You Submit The Request Otherwise The Request Will Be Rejected.
Should You Have Any Question Please Don’t Hesitate To Contact Us Through Live Chat Or Email Us At [email protected]
To change client portal password, please log in to Accuindex portal using your credentials and follow the steps below :-
01 Click On “Profile” On The Left Side Bar Menu.
02 Click On “Edit Setting Icon“
03 At The End Of The Page, Insert The Required Fields And Click On “Submit“.
Should You Have Any Question Please Don’t Hesitate To Contact Us Through Live Chat Or Email Us At [email protected]
We offer 3 type of accounts. Which account is best-suited for your trading ?
Should You Have Any Question Please Don’t Hesitate To Contact Us Through Live Chat Or Email Us At [email protected]
To change your account type please email us on [email protected].
Please ensure to email us from your registered email address on your account with Accuindex.
Please visit accounts comparison for more information.
Should you have any question please don’t hesitate to contact us through live chat or email us at [email protected]
Simply you can update your personal details by sending us email to [email protected] and our team will assist you.
Please ensure to email us from your registered email address on your account with Accuindex.
Should you have any question please don’t hesitate to contact us through live chat or email us at [email protected]
To change your MT5 password, please log into Accuindex portal and follow the below steps :-
01 Log In To Accuindex’s Client Portal
02 Click On “Accounts” On The Left Sidebar, Then Click On “Deposit“
03 Select Your MT5 Account, Click On The Change Password Icon.
04 Insert The New Password & Confirm It Then Click On “Save Changes“
MT5 password type :-
- The Master Password Of Your MT5 Platform Allows You With A Full Access Over Your Trading Account.
- The Investor Password (Trading Disable), It Provides Limited Access Only, You Will Be Unable To Place Any Trades But Only
To View Open/Closed Trades.
Should You Have Any Question Please Don’t Hesitate To Contact Us Through Live Chat Or Email Us At [email protected]
Partnership Programmes
Introducing Broker Programme FAQ
You don’t have a minimum number of lots to earn rebates. you can even ear rebates if your client trades a 0.01 lot.
Should you have any question please don’t hesitate to contact us through live chat or email us at [email protected]
We offer a variety of rebates schemes to suit our introducing brokers’ needs.
Your account manager shall help you to choose the perfect scheme for your business model.
Should you have any question please don’t hesitate to contact us through live chat or email us at [email protected]
You can start referring client as soon as you register and you get a referral link so you can share the link with your clients to register.
There are no limitation. you can refer unlimited number of accounts with commission structure you would prefer.
Should you have any question please don’t hesitate to contact us through live chat or email us at [email protected]
No, Individuals also can apply to have a partnership with Accuindex.
Should you have any question please don’t hesitate to contact us through live chat or email us at [email protected]
Yes, Existing clients can become IB’s, If you are an existing client you can submit a partnership request from Accuindex’s client portal.
1. Login to client portal using your Accuindex’s credentials.
2. On the left sidebar click on “Partnership”.
3. Click on “Request for partnership”
4. Fill the “Questionnaire” and submit the request
We don’t charge any setup fees to join the partnership program.
Should you have any question please don’t hesitate to contact us through live chat or email us at [email protected]
IB Portal
You can view your clients’ activities (Open & Closed) positions.
01 Log in to your IB portal
Ensure that you switched your trading portal to IB porta at the top left side. (in case you have a trading portal).
02 On the left sidebar click on “Partnership“.
03 Click on “My Clients“
Should you have any question please don’t hesitate to contact us through live chat or email us at [email protected]
Your IB Referral link will look like https://accuindex.com/register-live?ibRef=xxxxxxxxxx
You can find your dedicated links in Accuindex’s IB portal, Following the below steps :-
01 Log in to your IB portal
Ensure that you switched your trading portal to IB porta at the top left side. (in case you have a trading portal).
02 On the left sidebar click on “Partnership“
3. Click on “Partner Structures“.
03 Select your rebates and commission structure to find the related dedicated links.
Should you have any question please don’t hesitate to contact us through live chat or email us at [email protected]
Once your register with Accuindex, you can proceed internal transfer the rebates from your IB account to your trading account from your IB portal. Following the below steps :-
01 Log in to your IB portal
Ensure that you switched your trading portal to IB porta at the top left side. (in case you have a trading portal).
02 On the left sidebar click on “Internal Transfer”.
Specify to and from account you and click “Transfer”.
You shouldn’t transfer amount exceed the amount of rebates that have been paid into your IB account.
Should you have any question please don’t hesitate to contact us through live chat or email us at [email protected]